Our front desk is located in a modest but welcoming lobby. Guests often find comfortable seating nearby, luggage storage facilities, and sometimes vending machines or a small café.
Our front desk is more than just the point of check-in and check-out; it’s the main control center of the hotel. Having it staffed around the clock is one of the most valuable services offered
Our Hotel has this round-the-clock presence of staff to reassures guests, particularly those arriving late from flights, working odd business hours, or traveling with families.
Our Front Desk Staff duty:
- Check-in/Check-out: Smooth, efficient handling of arrivals and departures at any time.
- Information Hub: Staff can provide directions, local recommendations, and tips on public transportation.
- Concierge Assistance: Though not as elaborate as in luxury hotels, staff often assist with booking taxis, making restaurant reservations, or arranging tours.
- Security: The front desk acts as a monitoring point for who enters and exits the building, ensuring guest safety.
- Emergencies: Staff are available to assist with medical issues, misplaced keys, or urgent needs no matter the hour.
Guest Interaction:
Because our hotel emphasize approachability, all the reception staff are often trained to be personable , practical and accommodating. They may not offer luxury-style pampering, but they provide attentive, helpful service with a warm demeanor.
It is clear to the front desk staff that their primary duty is to make the guest feel that they are home, welcome and safe.